Refund Policy

  • What is the Return and Refund Policy? 

    If for any reason you are not satisfied, please return the item(s) to us within 30 days of receiving the item. Please be aware that we do not accept returns on personalized jewelry that have been engraved specifically for your order.
    Items bought may be returned and/or refunded by the buyer after the product is delivered, given the following conditions:

    • Returns must be postmarked within 30 days after the date of delivery.
    • If you receive a damaged/defective item, Customer Service should be notified within 48 hours of receipt.
    • All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
    • Please note that custom items cannot be returned or refunded unless they arrive damaged or defective. Custom items are made specifically to your specifications and cannot be resold.
    • Return Cost
      • If it is because of product quality, wrong products, etc., we will bear the return shipping costs.
      • If you don’t like the product, or it is not a product quality problem, which leads to a return, the shipping fee must be paid by the customer.
      • No Pick-up service charge to be charged to the consumers for the return of a product.
    • How do I return my order?

      If you are not happy with your purchase and wish to return an item, please contact us at support@zimssi.com within 30 days from receiving your order. Please provide your order number as well as the reason for your return. 

      Our customer service team will review the return request and will send further instructions if the return is approved.  Only items purchased directly from Zimssi.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

    • How do I exchange items?

      We can exchange items provided that it is with equal or of lesser value. Contact our customer service team for further instructions.

    • How do I cancel an order?
    • All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be canceled.
      • When will I receive my refund?

        All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-5 business days of receipt of the returned item or cancellation request.

        If you haven't received a credit for your return yet, here's what to do:

        Contact the bank/credit card company. It may take some time before a refund is posted to your account.

      • How long is the return process?

        Processing returns may take up to 3-5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
      • For any inquiries regarding returns, please do not hesitate to reach out to us at support@zimssi.com.
      Your satisfaction is our priority. If you are not completely satisfied with your order, please contact our support team, and we will make every effort to assist you.