FAQ
Why didn't I receive the email?
Your email may be in your junk. If you do not receive the email after placing the order, please check the junk in your mailbox.
How long will my order take to be dispatched?
2-3 business days. Some items are custom, however, and may take slightly longer during the holidays.
How long will my order take to arrive?
Usually, shipping time takes 3~5 working days to arrive after dispatch. During rush days, please estimate an extra 5 business days more than usual.
When will my package arrive?
As soon as the package has been sent, you will receive a shipping confirmation from us by email. There you will also find one or more tracking numbers that you can use to track the current status of your package. There is also the time at which the parcel is expected to be delivered. If the parcel delivery service does not find you at home, you can use the tracking function to see whether the parcel has been handed to a neighbor or a branch, for example.
What are your return conditions?
We support 30-day returns without reason, freight must be paid by the buyer. Please note that custom items cannot be returned or refunded unless they arrive damaged or defective.
Why did My payment fail?
Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name, and email address and we will email your invoice to assist in processing your order.
What payment methods are available on your website?
We accept all major credit cards and payments made through PayPal.
Product Materials?
Our products are made of Stainless steel, Please refer to the product information on the product detail page to get the specific material composition, or contact customer service with the item number (SKU), and we will be happy to provide the item’s specifications.
Maintenance Tips
Polish your jewelry regularly using non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water. • To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it clean, then rinse in clean water. For a shinier surface, polish with a cloth and cleaning solution. • Do not expose jewelry to chemicals. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. When not using your jewelry, avoid exposing it to direct sunlight as well as harsh substances like chlorine. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching.
Can I receive a catalogue?
We do not offer catalogues. Our products are available to view online only. The products supplied on our website are the most current ones, and it is easy to scan through the categories for your favorite jewelry.
Your email may be in your junk. If you do not receive the email after placing the order, please check the junk in your mailbox.
How long will my order take to be dispatched?
2-3 business days. Some items are custom, however, and may take slightly longer during the holidays.
How long will my order take to arrive?
Usually, shipping time takes 3~5 working days to arrive after dispatch. During rush days, please estimate an extra 5 business days more than usual.
When will my package arrive?
As soon as the package has been sent, you will receive a shipping confirmation from us by email. There you will also find one or more tracking numbers that you can use to track the current status of your package. There is also the time at which the parcel is expected to be delivered. If the parcel delivery service does not find you at home, you can use the tracking function to see whether the parcel has been handed to a neighbor or a branch, for example.
What are your return conditions?
We support 30-day returns without reason, freight must be paid by the buyer. Please note that custom items cannot be returned or refunded unless they arrive damaged or defective.
Why did My payment fail?
Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name, and email address and we will email your invoice to assist in processing your order.
What payment methods are available on your website?
We accept all major credit cards and payments made through PayPal.
Product Materials?
Our products are made of Stainless steel, Please refer to the product information on the product detail page to get the specific material composition, or contact customer service with the item number (SKU), and we will be happy to provide the item’s specifications.
Maintenance Tips
Polish your jewelry regularly using non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water. • To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it clean, then rinse in clean water. For a shinier surface, polish with a cloth and cleaning solution. • Do not expose jewelry to chemicals. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. When not using your jewelry, avoid exposing it to direct sunlight as well as harsh substances like chlorine. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching.
Can I receive a catalogue?
We do not offer catalogues. Our products are available to view online only. The products supplied on our website are the most current ones, and it is easy to scan through the categories for your favorite jewelry.
